Frequently Asked Questions
Everything you need to know about our anti-theft bags and secure travel gear.
How do your anti-theft features work?
Our products feature patented technology including eXomesh slashguards, RFIDsafe blocking pockets, and Roobar locking systems designed to protect your valuables from pickpockets and identity thieves.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary by location, usually ranging from 3 to 7 business days for domestic orders.
Can I return or exchange my bag if I change my mind?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange process.
Do Pacsafe products come with a warranty?
Most of our bags and backpacks come with a 2-year limited warranty that covers manufacturing defects in materials and workmanship.
How should I clean my Pacsafe bag?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash, tumble dry, or use bleach, as this may damage the anti-theft internal components and fabric coatings.
Are your materials sustainable?
Yes, we are committed to sustainability. Many of our newer collections are made from ECONYL regenerated nylon and recycled polyester to help reduce ocean plastic and environmental impact.